Quality Policy
Insight Workplace Health has a clear mission and set of values that drive everything we do. They influence the way we act, interact with staff, clients and client employees daily and can be measured in the strong results that we consistently achieve.
We ensure that doing business with us is simple and enjoyable.
Mission Statement
Insight Workplace Health improves the health of the working population by providing occupational health to organisations and their employees.
We employ the best people, nurture and empower them so they can deliver the best service and enjoy a rewarding career.
With our modern and innovative approach and through the quality of all we do we will become the first-choice provider of occupational health in Wales.
We will achieve our mission by working with our core values and practicing our principles.
Values
Principles
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Quality Statement
Insight Workplace Health prides itself on providing quality care and continually coming up with new ideas on how to make our patients and clients feel more comfortable and confident. The framework of values and the organisational structure we work within are outlined below.
Our vision is to safely deliver a premier and innovative Workplace Health service adhering to the very highest standards of quality care and clinical excellence, whilst preserving the rights and dignity of our patients, giving our employees the opportunity to grow and develop professionally, our Consultant users outstanding support and facilities, and benefiting both our patients and our shareholders return on investment.
This level of quality is achieved through adoption of a system of procedures that reflect the competence of IWH to existing customers, potential customers, and independent auditing authorities by:
• Enhancing the reputation of Insight Workplace Health as a Centre of Excellence through successful partnership with our key stakeholders, including the patients, the medical staff and all our employees, within the company.
• Continually assessing our facility and service provision to enable us to deliver up-to-the-minute healthcare for the benefit of our patients, medical staff and employees
• Establishing the belief and practice that clinical and non-clinical quality improvements should be towards safe and evidence based standards, which allow us to monitor and measure our outcomes and service delivery in a clear and transparent way so that we may effectively communicate these improvements throughout our organisation and to all our stakeholders
• To endeavour, at all times, to maximise customer and patient satisfaction with the services provided by Insight Workplace Health
• To ensure compliance with relevant statutory and safety requirements
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or Operations Manager.
To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality System with routine operation controlled by the Operations Manager.
Liz Terry
Managing Director
Quality Policy
Insight Workplace Health Ltd is committed to providing, maintaining and improving a high-quality service to ensure all contractual and non-contractual requirements between the Company and its Clients and Suppliers.
Our Quality Policy is defined and strongly driven by the following management principles and behaviours:
• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment
Insight Workplace Health strives to be the best provider of Occupational Health services in the industry. Through the use of these guiding principles, everyone in Insight Health is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in- class solutions and services. Our goal is 100% customer satisfaction 100% of the time.
Liz Terry
Managing Director
Quality Management System
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